This policy outlines the terms for cancellations, refunds and changes for bookings made with NexaGlobal Destinations. By confirming a booking, you accept this policy.
1. General Principles
- All cancellation requests must be made in writing to nexaglobaldestinations@gmail.com or via WhatsApp to +91 90806 85510.
- Refund eligibility and amount depend on the cancellation policy of the airline, hotel or supplier, plus our service charges.
- Refunds are processed within 7–21 working days of approval, to the original payment method.
- Service charges and visa fees are non-refundable in most cases.
2. Flight Bookings
- Airline cancellation rules apply. Refundable tickets may be refunded as per fare rules; non-refundable tickets are not refundable.
- Airline cancellation fees, our service charge (₹500–₹1,500 per ticket) and payment gateway charges are deducted from any refund.
- No-shows and missed flights are non-refundable.
- Name corrections, date changes and rerouting are subject to airline policies and additional fees.
3. Hotel Bookings
- Hotel cancellation policies vary by property and rate type. Most bookings are non-refundable within 7 days of check-in.
- Refunds (where applicable) are processed after the hotel confirms cancellation.
- Early check-out and unused nights are generally non-refundable.
4. Holiday Packages
- 30+ days before departure: 25% of total package cost is non-refundable.
- 15–30 days before departure: 50% of total package cost is non-refundable.
- 7–14 days before departure: 75% of total package cost is non-refundable.
- Less than 7 days / no-show: 100% non-refundable.
- Peak season (Dec 15 – Jan 15, Eid, Diwali) and special-event bookings may have stricter rules, which will be communicated at the time of booking.
5. Visa Services
- Visa fees paid to embassies/consulates are non-refundable once the application is submitted.
- Our visa service charges are non-refundable if the application is processed, regardless of approval outcome.
- If we cannot process your visa application for reasons within our control, our service charge will be refunded.
6. Umrah & Hajj Packages
- Cancellation terms follow Saudi Ministry of Hajj and Umrah regulations and hotel/airline policies.
- Visa fees and Saudi government levies are non-refundable.
- Specific terms will be provided with your package confirmation.
7. Force Majeure
In case of events beyond our control (natural disasters, pandemics, government restrictions, airline strikes, war), refunds will be processed based on the supplier's policy. We will assist you in obtaining maximum possible refund or credit, but cannot guarantee full refunds.
8. Refund Mode & Timeline
- Refunds are made to the original payment method (bank transfer, UPI, card) wherever possible.
- Processing time: 7–21 working days from approval, depending on bank/supplier timelines.
- Payment gateway charges, if any, are non-refundable.
9. Changes to Bookings
- Changes requested after confirmation are subject to availability and supplier change fees.
- Date changes may be treated as cancellation + rebooking.
- A change fee of ₹500–₹1,500 per booking may apply in addition to supplier charges.
10. How to Request a Refund
- Email nexaglobaldestinations@gmail.com with your booking reference and reason.
- We will acknowledge within 48 hours and confirm eligibility.
- Refund is processed after supplier confirmation and deducted of applicable fees.
11. Grievance Officer
For any refund-related complaints:
Complaints will be acknowledged within 48 hours and resolved within 1 month, as required under the Consumer Protection (E-Commerce) Rules, 2020.
12. Governing Law
This policy is governed by the laws of India.
